Achieving customer experience excellence at seven critical life cycle points
ERDM
JANUARY 22, 2019
Article by Ernan Roman Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* At Neiman Marcus, for example, the company had to find ways to engage with people with less effort and greater personalisation. The highest-ranking answer? ‘No
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