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Marketo Conference: Small Changes, Big Picture

Customer Experience Matrix

Marketo wrapped up its three day Marketing Nation conference yesterday, having once more displayed its own marketing prowess by attracting national media attention (see here and here ) with an appearance by Hillary Clinton. I wasn’t at the conference but Marketo briefed me on their plans.) Let me be clear.

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Call Center Phone Systems: Everything You Need to Know

Single Grain

To manage all these functions and maximize productivity, call centers use specialized phone systems. . Around 66% of call center businesses are looking forward to investing in advanced analytics to provide better customer service. Moving to a VoIP-based call center phone system brings substantial savings for businesses. Image source. Image source.