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6 Fresh Customer Experience Hacks for 2020

Martech Advisor

Last year, Gartner announced that 75% of the 244 organizations it surveyed across the globe increased their spending on CX technology. The purchase experience is no longer about a linear attention, interest, desire, and action (AIDA) funnel. And this had measurable results. A separate study by Forrester found that 14% of brands (U.S.)

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Understanding the B2B Buyer Journey & How to Capitalize on it

NetLine

And it’s not just us saying that—a whopping 75% of customers surveyed by Gartner attest to the complexity of the purchase process. They can identify key touchpoints and opportunities to engage with customers. Omnichannel engagement -Businesses need to provide a seamless experience across different touchpoints and channels.

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LEADING THE WAY: OUR SUGGESTIONS FOR AN IMPACTFUL B2B LEAD GENERATION CAMPAIGN

BDB

This data reflects the findings of a recent Gartner report demonstrating that businesses that source over 40% of their leads from marketing achieve higher conversion rates than others. However, they are not looking to make a purchase or start a conversation with your brand. At least, not yet. But which format will work best for your business?