6 Fresh Customer Experience Hacks for 2020
Martech Advisor
JANUARY 17, 2020
Last year, Gartner announced that 75% of the 244 organizations it surveyed across the globe increased their spending on CX technology. The purchase experience is no longer about a linear attention, interest, desire, and action (AIDA) funnel. And this had measurable results. A separate study by Forrester found that 14% of brands (U.S.)
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