Social Pros 11 – Vanessa Sain-Dieguez, Hilton Hotels
Convince & Convert
APRIL 12, 2012
Read on for insights from Vanessa, and Eric’s Social Media Stat of the Week (this week: 27% of people go through other channels before calling customer service lines). My wife and I are in the process of moving, so I was packing boxes and doing heavy lifting all weekend. Heck of a Masters this weekend. Eric : Absolutely none.
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