Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
Remember Apple’s ‘Get a Mac’ campaign from 2005-2009? In 2019, business leaders reinforced the need for digitized CX strategy , as reported in the Nov 2018 Seagate report. According to a 2019 study done by Pew Research, 81% of Americans now own a smartphone. Mobile-first: An organization-wide approach.
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