Is Twitter for Business Even Worth the Trouble | social crm.
Convince & Convert
SEPTEMBER 20, 2010
Said one respondent: If I don’t get the support I need through phone or email, I use Facebook and Twitter to voice my complaint, since a ton of people will see it. Twitter for customer service, retention, support and even marketing, offers the lion's share of benefits to brands. The company can’t ignore me then!&#
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