Effectiveness, Opt-out and P2P - B2B Marketing Zone

Achieving customer experience excellence at seven critical life cycle points

ERDM

JANUARY 22, 2019

In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. The end result is better customer service and a much more natural conversation between the customer and the agent. The agent now instantly has a lot of context about the shopper.

Ideal Customer Profiles

Ideal Customer Profiles P2P Opt-out Enterprise Management

Achieving customer experience excellence at seven critical life cycle points

ERDM

JANUARY 22, 2019

In the words of Scott Emmons, former Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. The end result is better customer service and a much more natural conversation between the customer and the agent. This is known as reciprocity of value.

Ideal Customer Profiles

Ideal Customer Profiles P2P Opt-out Enterprise Management

B2B Marketing Zone

Achieving customer experience excellence at seven critical life cycle points

Achieving customer experience excellence at seven critical life cycle points

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