Remove sales-opportunities
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Achieving customer experience excellence at seven critical life cycle points

ERDM

In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. In short, now is the time to shift to person-to-person (P2P) marketing. The highest-ranking answer? ‘No Previously, a customer had to engage with the chat agent and ask for help.

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Achieving customer experience excellence at seven critical life cycle points

ERDM

In the words of Scott Emmons, former Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. In short, now is the time to shift to person-to-person (P2P) marketing. Article by Ernan Roman, President, ERDM Corp. The highest-ranking answer? ‘No

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30 B2B Social Media Tips for 2016

KoMarketing Associates

As social media has grown, so has the opportunity for businesses to reach customers and potential customers. I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person).