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Customer Anthropology: The Art of Observation

Buzz Marketing for Technology

What you are looking for is anything that clearly does not work properly or effectively , such as: Workarounds: Things people do that the process, tools and facilities obviously were not designed to accommodate, e.g. extra manual worksheets that are maintained because the computer reports dont do the job. Island Press. Gil Friend.

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Personal Knowledge Management - Pollard

Buzz Marketing for Technology

Establish an automated mechanism like RSS to regularly harvest the Public folder information, to a central mirror site that other users can browse, and/or in response to just-in-time canvassing searches (see above), peer-to-peer. Island Press. Guerilla News Network. Bloglines My RSS Subscribers. Environmental NewsNet.

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How to Save the World - PKM An Update

Buzz Marketing for Technology

Establish an automated mechanism like RSS to regularly harvest the Public folder information, to a central mirror site that other users can browse, and/or in response to just-in-time canvassing searches (see above), peer-to-peer. Island Press. Guerilla News Network. Bloglines My RSS Subscribers. Environmental NewsNet.

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PKM and the Organization - Pollard

Buzz Marketing for Technology

Well-designed, automated people-finding applications and directories. Use RSS feeds to simplify publishing and subscribing to others content, and show employees how to use them and how to integrate this content into their personal taxonomy. Island Press. Guerilla News Network. Environmental NewsNet. Gil Friend.