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The Succession Planning Process – Tips for Transferring Skills to New Leadership

Hinge Marketing

Without a plan in place, you’ll likely face steep training demands, “archeological digs” for lost knowledge, and painful cultural adjustments — as well as an unhealthy drag on day-to-day operations and focus. Encourage teams to not only follow documentation but identify holes and inaccuracies when they find them.

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Digital Transformation and Continuous Change

Biznology

Organizations aim to rapidly respond to market opportunities and demands? New strategies are needed to manage the uncertainty, and risk of ever-changing systems and new tools are needed to maintain situational awareness, and provide decision support to those grappling with continuous change. Situational Awareness and Decision Support.

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Your Customers Love You, and This is Why

GreenRope

Our brands are judged by customers, but when one customer decides to take up his or her pitchfork and demand justice, what do we do? If you can, you differentiate yourself. not outsourced) customer service team. We’re supposed to make sure customers are happy throughout the customer life cycle. Use that to your advantage.

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Your Customers Love You, and This is Why

GreenRope

Our brands are judged by customers, but when one customer decides to take up his or her pitchfork and demand justice, what do we do? If you can, you differentiate yourself. not outsourced) customer service team. We’re supposed to make sure customers are happy throughout the customer life cycle. Use that to your advantage.

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Your Customers Love You, and This is Why

GreenRope

Our brands are judged by customers, but when one customer decides to take up his or her pitchfork and demand justice, what do we do? If you can, you differentiate yourself. not outsourced) customer service team. We’re supposed to make sure customers are happy throughout the customer life cycle. Use that to your advantage.

article thumbnail

Your Customers Love You, and This is Why

GreenRope

Our brands are judged by customers, but when one customer decides to take up his or her pitchfork and demand justice, what do we do? If you can, you differentiate yourself. not outsourced) customer service team. We’re supposed to make sure customers are happy throughout the customer life cycle. Use that to your advantage.

article thumbnail

Your Customers Love You, and This is Why

GreenRope

Our brands are judged by customers, but when one customer decides to take up his or her pitchfork and demand justice, what do we do? If you can, you differentiate yourself. not outsourced) customer service team. We’re supposed to make sure customers are happy throughout the customer life cycle. Use that to your advantage.