CRM Loyalty SMB WOM 
Hubspot
JUNE 19, 2014
CRM: Customer Relationship Management. At the simplest level, CRM software lets you keep track of all the contact information for these customers. Regularly determining your company’s NPS allows you to identify ways to improve your products and services so you can increase the loyalty of your customers. WOM: Word-of-Mouth.
Hubspot
MARCH 10, 2016
27) Customer Relationship Management (CRM). At the simplest level, CRM software lets you keep track of all the contact information for these customers. Regularly determining your company’s NPS allows you to identify ways to improve your products and services so you can increase the loyalty of your customers. Learn more here.).
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