Remove Churn Rate Remove Lock-In Remove Loyalty Remove Spending
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Measure and Keep: 7 Key Customer Retention Metrics to Watch

Oktopost

In this post, we’ll explore the importance of customer retention, show you the seven metrics to watch to see if you’re getting results, and how to use this data to keep your best customers locked in, long-term. Customer retention has an evil twin: churn. Like real-life twins, churn and customer retention are related.

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13 Surprisingly Simple Ways to Reduce Customer Churn

Optinmonster

If you’re like most business owners, you’ll probably struggle with customer churn at some point. That’s why, in today’s post, we’re going to teach 13 proven strategies to reduce customer churn and create life-long relationships with your clients. In the example above, that would be a churn rate of 6.91%.

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The Ultimate Guide to Startup Sales

Hubspot

If you want to lock in a lucrative target market , you need to have some concept of the buyers that compose it. Startup sales make for difficult, exciting, often unpredictable waters to navigate. Everyone involved in a startup sales org — from founders down to reps — is bound to face a host of challenges as their company gets its bearings.

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The definitive guide to SaaS pricing models

Tomorrow People

It may also improve your customer acquisition rates, which could make a huge difference to your revenue. Technology has allowed SaaS companies to develop scalable pricing structures, so flat-rate pricing is quite rare. Advantages of flat-rate pricing. There are a few clear benefits of flat-rate pricing. Example: Basecamp.

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The HubSpot Agency’s Guide to Content-as-a-Service

nDash

Whether you’re just adding content to your list of inbound services or revamping your process, agencies can see benefits like: Repeat Business: For agencies that operate on a project-based model, the high churn rate and need for a constant sales cycle can be a drain on your agency’s resources. Here’s the problem, though.