Measure and Keep: 7 Key Customer Retention Metrics to Watch
Oktopost
SEPTEMBER 3, 2021
In this post, we’ll explore the importance of customer retention, show you the seven metrics to watch to see if you’re getting results, and how to use this data to keep your best customers locked in, long-term. Customer retention has an evil twin: churn. Like real-life twins, churn and customer retention are related.
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