Oktopost

JULY 12, 2022

Others may provide training sessions for certain aspects of their product so that clients can implement their own ideas more effectively. ? For example, knowledge bases and FAQ sections provide answers to common questions while removing the need for a human agent. Retention and churn rates. Repeat orders.

Paid Search Agency 13

Paid Search Agency Lead Scoring Lead Ranking Customer Satisfaction 13

Single Grain

DECEMBER 1, 2020

However, if you charge one-time fees (for set-up, onboarding or training), your ACV for the first year will be higher than the later years’ ACV in a multi-year contract. Ensure that your FAQ page does a good job of answering your customers’ questions. Build a knowledge base where users can find solutions to their problems themselves.

Churn Rate 59

Churn Rate Marketing Budget Planning Ideal Customer Profiles 59

Rev

JUNE 28, 2023

Reducing and preventing churn is an absolute must-do for successful, sustainable business growth. Identifying customer churn Customer churn (aka attrition or turnover) is the amount of customers that stop using a product or service over a period of time. Finally, offer training or workshops.

Customer Satisfaction 78

Customer Satisfaction Lead Ranking Lead Scoring Loyalty 78