The Marketing Funnel Is Dead. Let's Have Dessert.
Customer Experience Matrix
JULY 10, 2012
Of course, stages make perfect intuitive sense, and they’re ultimately based on the AIDA (Awareness, Interest, Desire, Action) model of the sales process that has been around for more than 100 years.* Indeed, there has been a fair amount of research questioning the validity of AIDA and similar “hierarchy of effects” models.
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