What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!
Martech Advisor
OCTOBER 14, 2019
For example, below is a typical urban customer journey for purchasing a laptop today: Customer searches online, reads reviews, clicks on ads, and shortlists potential product options. After 5 years, exchanges the laptop for a newer model in an online exchange offer given by the same brand. Visits website of the shortlisted.
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