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Deal Performance in April Yields Cautious Optimism for May [COVID-19 Benchmark Data]

Hubspot

The good news is that active conversation interactions, like messaging and live chat, continue to increase, currently performing 26% above pre-COVID weekly averages. As open rates continue to remain strong, companies of all sizes are really leaning into email as a channel to effectively connect with customers. Resources to Help.

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9 call analytics platforms for marketing teams to consider

Martech

Conversation Intelligence automatically records and transcribes inbound phone calls in real time and pairs with Call Tracking to classify, qualify, and quantify conversations using keywords that the user defines. Provides a real-time view of the customer journey to have smarter customer conversations. Product overview.