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16 E-Commerce Trends in 2023

SmartBug Media

For e-commerce companies, artificial intelligence and machine learning help to personalize the shopping experience for customers and improve operational efficiency. This may create new opportunities for e-commerce companies to expand their operations and reach new customers.

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Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Benchmark against competitors: Compare your CX metrics to industry standards to identify if you’re falling short and recognize opportunities to differentiate yourself. This helps companies to streamline operations, reduce costs, and increase profit. Phone chat, sms messaging, or video chat.

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18 Customer Loyalty Program Software Options For Your Business

Referral Rock

Some advantages of this loyalty program software: Customize earning and redemption rules: you set customer rules per program, card type, demographics, goals, etc. It has streamlined our internal program and has lessened the administrative burden that comes with a manual operating program.” —Jessica W., via Capterra.