What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!
Martech Advisor
OCTOBER 14, 2019
This is not news, even back in 2015, a report published in ARC Journals, showed that 69% of surveyed customers ‘strongly agreed’ on the strong correlation between their retention and their satisfactory experience with the brand / company. Increased customer recommendations. Be customer-centric.
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