What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
While all or most organizations have a customer service team - what defines good customer service is the ability of customer-facing teams to listen to customers / potential buyers, identify problems, find a timely solution and deliver a satisfactory outcome. An example of good pre-purchase customer service is Apple. Social Media service.
Let's personalize your content