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What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!

Martech Advisor

DECEMBER 6, 2019

This article throws light on the benefits and advantages of good customer service, types and best practices along with satisfaction metrics. A study by Forrester estimated that self-service could result in over a 63% reduction in customer complaints. Table of Content. What is Customer Service? 7 Common Types of Customer Service.

Customer Satisfaction 79
Customer Satisfaction Lead Ranking Service Practices 79
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