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6 Fresh Customer Experience Hacks for 2020

Martech Advisor

Last year, Gartner announced that 75% of the 244 organizations it surveyed across the globe increased their spending on CX technology. The purchase experience is no longer about a linear attention, interest, desire, and action (AIDA) funnel. Be transparent about customer data privacy. And this had measurable results.

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What Salespeople Need to Know About the New B2B Landscape

xiQ

For a century, buying has been framed in terms of moving a prospect from Awareness to Interest to Desire to Action (AIDA). The AIDA model and its variants are the basis for sales funnels at many B2B firms. But Gartner research (see here and here ) indicates a very different contemporary buying reality.

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What Salespeople Need to Know About the New B2B Landscape

xiQ

For a century, buying has been framed in terms of moving a prospect from Awareness to Interest to Desire to Action (AIDA). The AIDA model and its variants are the basis for sales funnels at many B2B firms. But Gartner research (see here and here ) indicates a very different contemporary buying reality.