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What Are The Different Types of Contact Center? (And Which One Is Right For You?)

TrustRadius Marketing

Not all contact center technology is equipped for the full range of call center activities. Conversely, software that has an exhaustive list of features may be overkill for smaller operations. Along with receiving or making calls, they have the infrastructure to support customer conversations across different digital platforms.

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9 call analytics platforms for marketing teams to consider

Martech

Standard and custom reporting dashboards to track activity volume. Bulk SMS messaging and auto dialer features. Offline conversion and revenue data import via file upload or CRM to measure the intent, outcome and exact revenue generated from each call. API modules include: Voice, Email, Live Chat, Call Data and SMS.

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21 Best Social Proof Tools to Elevate Your Business Growth

Optinmonster

Facebook Feed : Display a feed of Facebook reviews on your site. Social Wall : Combine feeds from Instagram, Twitter, Facebook, and YouTube into 1 feed. Yotpo helps small businesses send automated email and SMS requests to customers to easily collect user reviews. Pricing: Starts at $79/month for up to 500 orders.

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