Contact Center & CX Trends 2019 (Part 2)
Aberdeen
DECEMBER 20, 2018
In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. This helps companies maintain control of their digital assets and minimizes reliance on IT.
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