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Achieving customer experience excellence at seven critical life cycle points

ERDM

JANUARY 22, 2019

In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent.

Ideal Customer Profiles 53
Ideal Customer Profiles P2P Opt-out Enterprise Management 53
article thumbnail

Achieving customer experience excellence at seven critical life cycle points

ERDM

JANUARY 22, 2019

In the words of Scott Emmons, former Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. In the words of Scott Emmons, former Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent.

Ideal Customer Profiles 49
Ideal Customer Profiles P2P Opt-out Enterprise Management 49
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