Remove Customer Satisfaction Remove Loyalty Remove Press Remove WOM
article thumbnail

Everything You Need to Know About Brand Management

Hubspot

It’d be how you introduce yourself to new friends (er, customers) and how you build a trusting relationship with them. Brand management is the process of managing your brand reputation and improving your audience’s perception of your brand in a way that builds brand awareness, equity, and loyalty. Build customer loyalty.

article thumbnail

The Ultimate Dictionary of Marketing Terms You Should Know

Hubspot

APIs facilitate the data needed to provide solutions to customer problems. The bottom of the funnel refers to a stage of the buying process leads reach when they’re just about to close as new customers. A semi-fictional representation of your ideal customer based on market research and real data about your existing customers.