Remove support-ticketing-system
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Venntive Adds Communities to Small Business Marketing Automation and CRM

Customer Experience Matrix

It is clearly “all-in-one” sales and marketing software for very small business, combining marketing automation, CRM, and ecommerce along the lines of Infusionsoft and Ontraport (formerly OfficeAutoPilot). One problem with writing about a system like Venntive is evaluating its huge number of features. So far pretty normal.

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New Marketing Automation Options for Small Business in the VEST Report

Customer Experience Matrix

The system has an impressively broad scope, adding full Web site creation to the usual all-in-one mix of email, lead scoring, landing pages, and CRM. The system also extends beyond sales and marketing functions to include customer forums, Wikis, support tickets, project schedules with tasks assigned to individuals, and coupons.

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Platforming Marketing: 8 P’s of Self-Service Martech

chiefmartech

Therefore, as requests stream in from across organization, the centralized service must either filter out requests (“sorry, we’re not going to do that”) or put the requests in a queue (“here’s your ticket number, we’ll get to it as soon as we can”). Call it Acronym’s Law ?).