What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
Customer service is the provision and quality of assistance provided by a seller to a buyer before, during and after the purchase of a product or service. Customer service pre-purchase can be in the form of help files, FAQ’s, explainer videos, boot camps, etc. An example of good pre-purchase customer service is Apple.
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