What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
Good customer service is a result of an organization-wide effort, which includes product, marketing, sales, support, infrastructure, finance, etc - any team that has a role to play, directly or indirectly, in the final experience of the customer. An example of good pre-purchase customer service is Apple.
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