How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
Customer experience is the summation of both conscious & subconscious perception of customers of explicit & implicit emotions that they have about a brand – resulting in interactions with your brand during the customer life cycle. Read more on 8 Reasons why B2B Marketers Should Prioritize Word of Mouth Marketing (WOMM).
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