What is Customer Experience (CX)? Definition, Design, Management, Trends and Examples!
Martech Advisor
OCTOBER 14, 2019
Customer experience touchpoints are all occasions where a customer engages with a brand, organization, product or service - from buying journey to post sales services. Calls customer service team after 1 day of receiving the laptop to clear doubts and get answers to some how-to-use questions. What is Customer Experience (CX)?
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