How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
According to Forrester , experience-led companies have 1.6x Companies can perform market analysis such as SWOT & PERT to statistically infer where they are placed in the market in terms of capturing the sentiments of their customers. higher brand awareness, 1.5x higher employee satisfaction, and 1.9x
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