Contingency Planning Forrester Statistics Storytelling 
seo.co
JANUARY 10, 2022
According to Forrester , in 2021, the customer service interactions via digital avenues are projected to increase by 40%. Forrester also anticipates that, on average, the digital brand channels numbers will surge from 8 to 11. And that statistic tends to grow as virtual assistants become popular. User-Generated Content.
seo.co
FEBRUARY 16, 2021
According to Forrester , in 2021, the customer service interactions via digital avenues are projected to increase by 40%. While the decision is also contingent on different factors, the increasing popularity of artificial intelligence will lead more companies to incorporate this digital marketing strategy trend. User-Generated Content.
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