Remove Barriers Remove CAN-SPAM Remove Ethics Remove Training
article thumbnail

What the Local Customer Service Ecosystem Looks Like in 2019

Moz

Let’s position your brand to become that faithful helper by establishing the local customer service ecosystem: Your Key to the Local Customer Service Ecosystem At the heart sits the local customer, who wants to know: Who can help them, who likes or dislikes a business, who’s behind a brand, who’s the best, cheapest, fastest, closest, etc.

article thumbnail

A reading list for aspiring knowledge workers. Future Tense:

Buzz Marketing for Technology

As far as I can tell, most still appear to be in print or obtainable on-line. In one of his other excellent books, Managing As a Performing Art : New Ideas for a World of Chaotic Change , Vaill introduced one of my favorite metaphors for the organizational world we can expect to occupy for the rest of our careers, "permanent white water."