What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
Today’s customer service has evolved from traditional point-of-sale or telephonic customer service, to become much more agile in the form of chat, chatbots, online, text, email, mobile, and even social media customer support. Customer service pre-purchase can be in the form of help files, FAQ’s, explainer videos, boot camps, etc.
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