What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
Organizations see almost a 74% dropout in a buyer’s journey pre-purchase since there is a lack of customer service. Amazon is a good example of great during purchase customer service in the form of reviews, FAQs, live chat, and even phone support. An example of good pre-purchase customer service is Apple. Phone based service.
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