Customer Experience Matrix

JUNE 9, 2010

This is no different from the “sales funnel” that sales managers have long measured, nor from the AIDA model (awareness, interest, desire, action) that structures traditional brand marketing. The conceptual foundation of Marketo’s approach is that it tracks the movement of customers through the buying stages.

Top of Funnel 120

Top of Funnel Marketing Funnels Allocation Marketing Management 120

xiQ

AUGUST 8, 2015

For a century, buying has been framed in terms of moving a prospect from Awareness to Interest to Desire to Action (AIDA). The AIDA model and its variants are the basis for sales funnels at many B2B firms. But Gartner research (see here and here ) indicates a very different contemporary buying reality. Choices are often false.

Sales Management 62

Sales Management Work Management Marketing Management AIDA 62

xiQ

AUGUST 8, 2015

For a century, buying has been framed in terms of moving a prospect from Awareness to Interest to Desire to Action (AIDA). The AIDA model and its variants are the basis for sales funnels at many B2B firms. But Gartner research (see here and here ) indicates a very different contemporary buying reality. Choices are often false.

Sales Management 48

Sales Management Work Management Marketing Management AIDA 48

BDB

SEPTEMBER 27, 2023

Within the traditional AIDA (Attention, Interest, Desire and Action) model, ISLs would fall within the Interest stage and therefore need to be progressed through the funnel to become a customer. Many marketing automation platforms have built-in A/B testing functionality, such as Marketo and Salesforce Marketing Cloud.

Paid Content 26

Paid Content Lead Ranking Sales Qualified Leads Lead Generation 26