How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
According to Forrester , experience-led companies have 1.6x Based on the analysis of the intent data of the customers, at various stages of their buying cycles, marketers can think of ways to optimize the graphs of their customer experience (CX). higher brand awareness, 1.5x higher employee satisfaction, and 1.9x
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