What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
During purchase: 50% of buyers consider customer service to be a post-purchase tool. Marriott focuses a lot of their training and energy towards customer service and hence sees a year-long occupancy rate of over 80% in their hotel chains which is a little more than a 22% occupancy rate than other hotel brands. Table of Content.
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