What is Customer Service? Definition, Satisfaction Metrics, Best Practices with Examples!
Martech Advisor
DECEMBER 6, 2019
Customer service pre-purchase can be in the form of help files, FAQ’s, explainer videos, boot camps, etc. There is a bunch of granular level information available to a user that the purchasing decision is taken away from service to other aspects such as price-point and features. FAQ’s listing.
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