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The Marketing Book Podcast: “The Customer Copernicus” by Charlie Dawson

The Forward Observer

The Customer Copernicus: How to be Customer-Led by Charlie Dawson and Seán Meehan About the Book Some companies are great for customers – they care and change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what matters – obvious, surely?

Amazon 152
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How to Understand Your Audience and Tweak Your Content Strategy Accordingly

Marketing Insider Group

There’s something interesting you should know about B2B companies and their content strategies. We’re talking about reaching out to different kinds of customers with content that’s all about marketing and selling. Think about it. It’s about crafting messages that speak to them, not at them.

Insiders

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How To Use the Hero’s Journey for Content Marketing: A Good Story Goes A Long Way

Marketing Insider Group

Despite the uncertainty many of us feel about the future of our profession, staying grounded in content foundations should provide confidence going forward. Content foundations are must-have artifacts like buyer profiles, industry and competitor data, search keyword analysis, content performance data, and key marketing messages.

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Crafting exceptional customer experiences with AI and agile: A 5-step guide

Martech

Step 1: Establish your data foundation The first step for creating great experiences using AI and Agile marketing is laying your data foundation, which can feel daunting. This cross-functional approach also helps the organization promote knowledge sharing and create the culture of transparency needed to establish the data foundation.

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Build Trust and Loyalty: The Importance of Brand Authenticity for Your Business

Vision Edge Marketing

You need a solid foundation, strong walls, and a roof that keeps everything inside safe and dry. When you have an authentic brand, you have the foundation for building trust and loyalty with your customers, employees, and partners. Defining your values is the first step to building a strong foundation for your brand.

Loyalty 198
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How BODs Can Architect Better Strategic Customer-Centric Designs | What’s Your Edge

Vision Edge Marketing

Customer-Centricity is the Critical Foundation for Customer Success Customer success goes beyond customer satisfaction. They are all about making the number. Ensure a Solid Technology and Process Foundation : Customer-centricity requires stellar operational processes and a robust technological infrastructure.

Design 223
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Measure, Test, Measure: A Proven Framework for Better Data-Driven Decisions

Vision Edge Marketing

The 1 st Measure Phase: Time to Set a Quality Foundation Assumptions are the silent architects of failure. The measure phase advocates for an empirical approach and establishes a quality foundation. The test phase is about determining whether there is merit in an idea or concept. Beware of bias in your hypothesis formation.

Training 242