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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated? Resources you create can also be shared in your self-service portal, allowing customers to help themselves and further save on costs. Cost savings. So where do you start?

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MarTechBot update: Personas, image generation and new prompts

Martech

When we initially went live in May of 2023, we weren’t sure if you’d get much value out of the first and only chatbot trained on MarTech.org. You can read more on the MarTechBot FAQ. I’m free with one caveat: To control costs, there is a per-persona token and image generation limit. Share your MarTechBot feedback!

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How B2B is Using AI

Navigate the Channel

This leads to cost savings and increased operational efficiency. Implementation Costs Integrating AI into existing systems can be costly. Employee Training AI adoption requires employees to acquire new skills and adapt to changing workflows. Companies must invest in training and change management to ensure a smooth transition.

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Lisa’s App of the Week – Kickoff

Heinz Marketing

Kickoff is an app that offers daily 1-on-1 remote personal training. Train for an event? Personal Training Program. You’re probably wondering how much this all costs. Check it out, browse their FAQs to answer the rest of your burning questions, and get started toward meeting your fitness goals! Getting Started.

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Why Talent Managers Are Investing Big in Digital Skills Training

Online Marketing Institute

based digital training academy—for $412.5 million this April in the first major bid to merge and re-shape job recruiting and training around the acquisition of digital skills. The short answer: Education, recruiting, and training have traditionally been regarded as distinct, distantly related parts of the job placement pipeline.

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How to Answer 25 FAQs on Content Marketing

Content Marketing Institute

How much is it going to cost? Marketers who have limited experience with content marketing often worry that the cost of creating content is just too expensive for their company. The article covers content creation, promotion, and distribution costs.). Tim Hayden , Brain + Trust Partners. What’s our goal? Why are we doing this?

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Appointment Setting FAQ

OutboundView

The appointment setting company will provide a proposal including what the cost will be per appointment set (a specified number of appointments made). Spend as much time as possible upfront teaching and training the appointment setting company about your business – don’t just turn them loose without them knowing your business.

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