Knowledge Management: How To Retain Agent Expertise If They Leave
Salesforce Marketing Cloud
JANUARY 23, 2024
You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated? Resources you create can also be shared in your self-service portal, allowing customers to help themselves and further save on costs. Cost savings. So where do you start?
Let's personalize your content