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The role of governance: Successful customer journey operations

Martech

It requires a systematic approach to customer journey management and operations that utilizes governance to maintain standards over time. Now, in this second article, we are going to look at governance as an aspect of successfully creating, managing, and improving the customer experience utilizing tools like customer journey orchestration.

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Governing AI: What part should marketing play?

Martech

If you have an artificial intelligence program, you also have a committee, team, or body that is providing governance over AI development, deployment, and use. Here I look at marketing’s responsibility for AI governance. So, what is AI governance? The stringency of the governance is highly dependent on industry.

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High Growth Study 2022 – Marketing Best Practices for Government Contracting Firms

Hinge Marketing

Today’s government contracting firms, like other professional services firms, find themselves battling for top talent. Mergers and acquisitions are happening at a breakneck pace, and marketing budgets remain historically high as government contracting firms struggle to compete in a new, digitally driven marketplace. Get access here.

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The Buyer’s Journey Is Changing – How Can Government Contractors Adapt?

Hinge Marketing

The Hinge Research Institute has just released a special government contracting version of its breakthrough study of professional services buyers and the firms that they hire. It’s called Inside the Buyer’s Brain: Government Contractors Edition. Purchase the Inside the Buyer’s Brain, Third Edition: Government Contracting Edition.

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Assessing the Impact of COVID-19 on Organizations & Leaders’ Priorities – Key Findings & Insights

Biznology

NOTE: The JEM survey sample size was less than 100 organizations and therefore not a statistically relevant sample. However, it is a representative indicator of trends across a broad sample of organizations, and findings are in line with other sources. Thank you to those of you who participated. Are you ready for The Third Wave?

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Sample 11 of the Best B2B and B2C Content Marketing Ideas of 2018

Content Marketing Institute

Well, Domino’s is here to do what your local government can’t or won’t: pave the roads. While some might argue kids selling lemonade are as American as apple pie, local governments are cracking down on lemonade stands without the proper permits. HANDPICKED RELATED CONTENT: 7 B2C Brands Offer Content Marketing Lessons and Inspiration.

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Small Business Leaders Are Optimistic — These Statistics Show Why

Salesforce Marketing Cloud

Communities and governments are stepping up to help SMBs. But governments and local communities have truly stepped up to help. More than half of SMB aid applicants received help, with small businesses more likely to have received national/federal government aid. SMBs have found themselves even more resource-strapped than usual.