CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way
Customer Experience Matrix
APRIL 26, 2024
The first stage was just to recognize that CDP was a separate category of software. Once we had identified the CDP category, the next stage was convincing people that it was important. Even after category was established, there was great confusion about what really qualified as a CDP. Somehow the CDP will need to deal with that.
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