Remove customer

Biznology

article thumbnail

Customer experience enemy #1: the org chart

Biznology

It’s always possible to have a bad digital customer experience if you lack the skills or investment to create one. A consultant friend recently asked me to put together a questionnaire for a discovery workshop on digital customer experience. How do you gather customer feedback? What are your business goals?

article thumbnail

Can’t Afford Artificial Intelligence for Your Small Business? Think Again.

Biznology

Want to improve your online customer support? Look at these plug-and-play (aka out-of-the-box) AI solutions created with smaller budgets in mind: Google launched AI Hub, now in Beta testing and they say its ‘customer-friendly’ pricing will make it a perfect fit for small businesses. There’s a chatbot for that. That’s AI too.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Pandemic UPDATE: Must-Attend B2B Marketing Conferences for the 2020 New Normal

Biznology

For senior execs in B2B companies, a place for meetings and networking with a customized list of peers and vendors. Especially hoping that this operates, as I am delivering a one-day workshop on B2B marketing strategy and planning on November 3, with Allen Weiss. November 3-6, San Francisco. MarketingProfs B2B Forum.

article thumbnail

How do you sell when your buyers can’t buy? Mounting dysfunction in the B2B buying process

Biznology

But interestingly, what we’ve been seeing is that it’s become difficult for customers to buy today. It’s certainly hard to sell, but when you look at it from the other side, it is actually harder for customers to make purchase decisions. Many observers wrongly conclude that all this “more” empowers customers.

Buy 131
article thumbnail

5 Best Practices to Protect Your Business from Data Leaks

Biznology

Worse yet, the next one might even cripple your business, ruin your brand’s reputation, and drive your customers away for good. That’s of course if you allow a cyber-attack to breach your firewalls, or if you allow sensitive customer and business data to leak into the public domain.

article thumbnail

Does a soft sell conflict with content marketing analytics?

Biznology

I was recently leading a client workshop where I get a question that I had never heard before, “Why are you emphasizing such an aggressive use of analytics if content marketing should be a soft sell?”. You start with understanding what your customers want, yes, but also with what you know will move them. You start with the numbers.

Analytics 152
article thumbnail

Getting ready for mobile customers, search, and business

Biznology

How can you make mobile work for search engines, your customers, and your business? If you’re ready to make sure your site works well for mobile search and for mobile customers, I’ve got two quick tips to help you: Focus on customer and context. Focus on Customer and Context. Read on, dear friends.