B2B Vendor, Customer Perspectives Differ on "Affinity"
WebMarketCentral
JANUARY 2, 2008
The CMO Council recently released a major study entitled Profitability from Customer Affinity , on the difficulty faced by vendors in establishing customer-centric business practices. Virtually all customers said they would terminate or scale back relationships with vendors who failed to "build customer trust." So, how do you do that?
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