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Gartner announces the 2021-22 Genius Brands

Martech

On the final day of the Gartner Marketing Symposium and Xpo, the consulting firm released the names of the 2021-22 Genius Brands. Gartner analyzed over 1,300 brands across 15 industries, including non-Gartner clients, with inclusion in the survey being based on volume of digital activity. The 2021/22 Geniuses.

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Email marketing is dying: 3 actions to help it survive (and thrive)

Martech

New Gartner research shows it as the most effective channel across multiple stages of the buying journey, from demand generation to driving conversions and customer loyalty. Through surveys, Gartner has found that the vast majority of both B2B and B2C customers feel overwhelmed by the number of emails they receive from brands.

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MarTech’s CDP experts to follow

Martech

followers) Ben Bloom With almost six years under his belt at Gartner, Ben has recently focused on innovative approaches to customer data collection and management based on the firm’s so-called “Maverick” research. He has also been a frequent contributor on CDPs to the Gartner Blog Network. LinkedIn: Ben B l oom (2.5K In your inbox.

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US consumers overwhelmingly support businesses cutting ties with Russia

Martech

If Starbucks, McDonalds and Coca-Cola have any doubts about yesterday’s decision to end their operations in Russia, a new Gartner survey should put their minds at ease. Get the daily newsletter digital marketers rely on. It found 60% of Americans don’t want companies doing business there. Processing.Please wait.

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Brands’ cost-cutting moves are costing them customers

Martech

Nearly two-thirds of customers (62%) say they’ll stop buying from brands who do this, according to a new Gartner report. Executive compensation decisions can harm brands, especially in inflationary periods,” Kate Muhl , vice president analyst in the Gartner Marketing practice, said in a statement. “I’m Processing.Please wait.

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Why the business automation market is poised to explode

Martech

Gartner predicts that the integration/automation market is projected to grow by $32 billion by the end of 2025, scaling nearly 50 percent in five years alone. . Source: Gartner. Gartner revealed that 34% of CIOs in the U.S. Get the daily newsletter digital marketers rely on. Organizations continue to invest in automation.

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How to plan for problems with proactive customer service

Martech

A separate Gartner survey found that this can increase customer loyalty by as much as 9%. A full 66% of B2C customers and 82% of B2B customers who are contacted for proactive customer service follow up with the company, according to a new Gartner survey. Get the daily newsletter digital marketers rely on. Processing.Please wait.