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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. The goal is to convert leads into paying customers, build relationships with them, retain them, and turn them into brand advocates. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it.

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Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

How’s your customer outreach? You might be looking at how to secure new customers and follow up on leads, but are you also keeping your existing customers happy? We hear a lot about customer engagement and outreach these days. After all, holding on to those existing customers is really your bread and butter.

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Are you using data to connect with customers?

Biznology

In the past, we’ve had to resign ourselves to guessing what ideas might pique our customers’ interests. But we now have many ways to learn more about what customers want: Digital ad data around which topics your clients engage with. Or you can use your data to look like a customer genius. It’s up to you.

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Can’t Afford Artificial Intelligence for Your Small Business? Think Again.

Biznology

Want to improve your online customer support? The email newsletter you’ve been doing every month? Look at these plug-and-play (aka out-of-the-box) AI solutions created with smaller budgets in mind: Google launched AI Hub, now in Beta testing and they say its ‘customer-friendly’ pricing will make it a perfect fit for small businesses.

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Six Ways to Connect with your B2B Website Visitors

Biznology

Or invite them to sign up for your newsletter. You may think of bots as customer service tools, but they have become much more than that. More sophisticated tools do all that plus connect with your CRM to customize the chat, schedule meetings and deliver outbound messages. Install a chatbot.

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5 ways to promote your promotional products

Biznology

You can also give them away in exchange for signing up for your newsletter or filling out a form with their information that you collect to remarket to. If it is a website coupon, make sure that your shopping cart software is set up to accept multiple uses from the same customer and do not enter an expiration date.

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Use Lifetime Customer Value to Measure Social Media

Biznology

When businesses evaluate social media marketing initiatives, they want to know how many new customers social media will attract to their businesses. So perhaps evaluating an investment in social media marketing by looking at new customers is the wrong metric. Your least loyal customers begin to buy more from you, increasing their CLV.