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3 Things Customers Expect from Your Videos for Customer Support

Vidyard

Most customers share these sentiments and with the ubiquity of instant customer service options from live-chat to SMS, email, voice, and social, customers have been trained to expect things to just work and if they don’t, they want immediate, seamless support. Begin with a solid sequence of customer on-boarding videos.

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How we’re using video to deliver better support to our customers

Vidyard

Our SaaS-based emergency communications platform is used by over 4,200 enterprise customers. It reaches over 500 million people in more than 200 countries The technical support team at Everbridge is made up of three distinct teams and about 30 agents. I managed to get about 12 videos done. The ones we were creating were canned.

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How You Can Use Video To Enhance Your Customer Support

Vidyard

There’s only so many hours in the day—that’s why top support teams use video to increase deflection and resolve cases 25% faster, all while boosting overall customer satisfaction. Personalized Customer Engagement. Self Service Support. Full-Service Support. Have we piqued your curiosity?

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3 Ways to Use Video for Outstanding Customer Support

Vidyard

If these terms mean anything to you, you almost certainly work in customer support. And if you’re anything like most customer support reps, you’re under a lot of pressure to keep up with demanding customers, while still providing the highest caliber of service. You need video.

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Do Customers Actually Find Your Support Videos Useful?

Vidyard

Congratulations if you’re among the thousands of businesses that have created a library of customer support videos ! Like any product, your videos are targeted to solve a specific customer problem. How to know if your customers find your videos useful: Find out what they’re watching and where.

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Is ecommerce blogging still worth the investment?

ClickZ

Ecommerce websites are more about engaging their traffic in direct sales, creating an outreach list, and making sure to reach and connect with potential customers. Ecommerce websites are more about engaging their traffic in direct sales, creating an outreach list, and making sure to reach and connect with potential customers.

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Video in Support: Our Customer Success Pros Share Their Top Three Tips

Vidyard

With video platforms becoming increasingly popular for customer support and around ⅓ of companies already leveraging a dedicated library of “how-to” videos on their website, you’re probably thinking about video in your own support workflows.