Is Twitter the Next Channel for Contact Centers?
Buzz Marketing for Technology
JUNE 4, 2009
With legions of Twitter-ers on staff - 432 to be exact - Zappos make customer service look: easy, decentralized, and inexpensive. But that begs the question - what impact will Twitter have on today’s customer contact centers? Tags: Twitter. If you have never seen this web page [link] - you should!
Let's personalize your content