Remove differences

Paul Gillin

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My Favorite Productivity Apps – Part One

Paul Gillin

When I look back at my own output over the last four years – four books, 190 articles, nearly 1,000 blog entries, 300 podcasts, more than 50 webcasts and a busy speaking/training schedule – I marvel at the role that cheap and free technology has played in making me more productive. Thanks to new tools, much of that is now automated.

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My Favorite Productivity Apps – Multimedia & Web

Paul Gillin

Continuing on my post from two weeks ago about my favorite PC productivity tools, here’s another list of goodies. For one project I’m working on now, I need to track activity on nearly 200 blogs and news sites according to different topics they cover. Most are free, all are bargains. Photo/video.

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Why Facebook Isn’t Worried About Ello

Paul Gillin

Ello has attracted attention because of its pugnacious attitude expressed in a “ manifesto ” that begins, “Your social network is owned by advertisers” and ends “You are not a product.” Platform Markets are Different. What’s Really Different about Ello? Invariably the script is the same.

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Paul Greenberg on Social Customers

Paul Gillin

Trust differently than they used to. Place customers ahead of products. Who are social customers? According to Paul Greenberg , they: Are savvy using social channels. Communicate with peers. Communicate with companies. Get what they want. Are social, mobile, local. Expect immediate response or nearly immediate response.

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My New Book, ‘Attack of the Customers,’ is now available

Paul Gillin

Today, attacks take many different forms and involve many different tools, but the pattern is the same: People have learned that they can get better results from rallying friends and supporters to their cause than by going through established customer service or complaint channels. Goodbye to all that, and good riddance.

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Five Facebook Tips for Small Businesses

Paul Gillin

While it’s pretty easy to create a Facebook page, the task of convincing visitors to create persistent relationships through the “Like” button and to engage in conversation requires different skills. Forrester Research has estimated fewer than 15% of people who click a Like button ever visit the page again.

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How to Get Salespeople Aboard the Social Media Train

Paul Gillin

Whispered tips from insiders and competitive intelligence can make the difference between closing the deal or losing it. How good is a competitor’s product? It’s great, but we’re different and let me tell you how we’re better. Information is competitive advantage in sales.